📄 TERMS & CONDITIONS

(For IVORECO Website & Product Sales)

1. Introduction

Welcome to IVORECO. By accessing this website and purchasing our products, you agree to be bound by these Terms & Conditions.

If you do not agree, please do not use this website.

2. Products

IVORECO manufactures and supplies eco-friendly tableware made from sugarcane bagasse.

All product descriptions, sizes, weights, and specifications are provided as accurately as possible. Minor variations may occur due to the natural material and manufacturing process.

3. Orders & Acceptance

  • Orders are subject to availability.

  • We reserve the right to refuse or cancel any order.

  • Bulk orders may require written confirmation.

4. Pricing & Payment

  • All prices are listed in applicable currency.

  • Prices may change without notice.

  • Full payment must be received before dispatch unless agreed otherwise.

5. Shipping & Delivery

  • Delivery timelines are estimates only.

  • IVORECO is not liable for delays caused by third-party logistics providers.

  • Risk transfers upon delivery.

6. Returns & Refunds

  • Damaged goods must be reported within 48 hours of delivery.

  • Products must be unused and in original condition for returns.

  • Custom or bulk orders may not be refundable.

7. Product Use

Our products are biodegradable and compostable. IVORECO is not responsible for improper storage, misuse, or exposure to unsuitable environmental conditions.

8. Intellectual Property

All content, logos, branding, product images, and materials on this website belong to IVORECO and may not be reproduced without permission.

9. Limitation of Liability

IVORECO shall not be liable for indirect, incidental, or consequential damages arising from use of our website or products.

10. Governing Law

These Terms shall be governed by applicable local laws in the jurisdiction of business registration.

 

🔐 PRIVACY POLICY (GDPR COMPLIANT)

1. Introduction

IVORECO respects your privacy and is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR).

2. What Data We Collect

We may collect:

  • Name

  • Email address

  • Phone number

  • Billing & shipping address

  • Company details (for bulk buyers)

  • IP address

  • Website usage data (cookies)

3. How We Use Your Data

We use personal data to:

  • Process orders

  • Respond to inquiries

  • Provide customer support

  • Improve website performance

  • Send marketing communications (only with consent)

4. Legal Basis for Processing (GDPR Requirement)

We process data under:

  • Contractual necessity (order fulfillment)

  • Legal obligation

  • Legitimate interest

  • Consent (for marketing emails)

5. Data Sharing

We may share data with:

  • Payment processors

  • Shipping providers

  • IT and hosting providers

We do not sell personal data.

6. Data Retention

We retain personal data only as long as necessary for legal, accounting, and operational purposes.

7. Your GDPR Rights

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Data portability

  • Withdraw consent

  • Lodge a complaint with a supervisory authority

To exercise your rights, contact:

📧 info@ivoreco.com (replace with actual email)

8. Cookies Policy

Our website uses cookies to improve user experience and analyze traffic. You may disable cookies in your browser settings.

(Optional: Add cookie banner for compliance.)

9. Data Security

We implement appropriate technical and organizational security measures to protect personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.